Policy on Complaint Handling and Grievance Redressal by Regulated Entities in the IFSC
This Complaint Handling and Grievance Redressal Policy is pursuant to the requirement of Circular No. F. No. IFSCA-LPRA/3/2024-Legal and Regulatory Affairs dated December 02, 2024 and January 13, 2025 of the International Financial Services Centres Authority (IFSCA) (hereinafter called as the “Circular”), wherein a Regulated Entity shall have a policy on handling of complaints and grievance redressal, duly approved by its governing body or its Board of Directors, as applicable.
We invite our valued customers to take note of our Grievance Redressal Mechanism placed here below:
Our customer i.e. Individual / retail or SME / Corporate may have grievance in respect of services rendered for insurance policy placed under our Broking Code or claims lodged under said policy. The grievance / complaint could be for services rendered by Unison Insurance Broker or Insurance Company where policy / business is placed. In such an event, you are requested to submit your grievance / complaint to us (Unison) “on line” in the form provided with below link. We assure you that your grievance / complaint will be acknowledged within 3 (three) working days and same shall be addressed / referred to respective Insurance Company for appropriate resolution under information to you.
Grievance Cell, HO, Unison Insurance Broking: grievance@unisoninsurance.net Grievance Redressal Officer is: grievance.gro@unisoninsurance.net We very much request our customer and wish that complainant must disclose his / her identity by providing name, contact number / mail id / policy details with nature of compliant and should not be anonymous.