UNISON Insurance Broking Services Pvt. Ltd.

Customer Grievance Redressal

Unison is a leading Composite Insurance Broker holding certificate of registration from Insurance Regulatory and Development Authority of India bearing No. 149 valid through 14th April 2027.

We invite our valued customers to take note of our Grievance Redressal Mechanism placed here below:

Our customer i.e. Individual / retail or SME / Corporate may have grievance in respect of services rendered for insurance policy placed under our Broking Code or claims lodged under said policy. The grievance / complaint could be for services rendered by Unison Insurance Broker or Insurance Company where policy / business is placed. In such an event, you are requested to submit your grievance / complaint to us (Unison) “on line” in the form provided with below link.
We assure you that your grievance / complaint will be acknowledged within 3 (three) working days and same shall be addressed / referred to respective Insurance Company for appropriate resolution under information to you.

Designated as Grievance Redressal Officer

Anuj Kishore Raizada, Director

Grievance Cell, HO, Unison Insurance Broking: grievance@unisoninsurance.net
Grievance Redressal Officer is: grievance.gro@unisoninsurance.net

We very much request our customer and wish that complainant must disclose his / her identity by providing name, contact number / mail id / policy details with nature of compliant and should not be anonymous.

Review by Board of Directors

Board of Directors have formed special Committee for reviewing various complaints / grievance received by our various offices and to know status of resolution of each of them.
The endeavor of the Committee would be to not only to ensure that complaints are resolved within shortest time but also to see that similar type of complaints do not re-occur.