Customer Grievance Redressal

Unison is a leading Composite Insurance Broker holding certificate of registration from Insurance Regulatory and Development Authority of India bearing No. 149 valid through 14th April. 2021.

We are fully committed about our passionate services to our customers to their utter satisfaction and we would like to be preferred insurance broker / service provider for them for all time to come.

We have laid down Standard Operating Procedure for servicing our valued customers and trained our well experienced Executives to ensure that no room is left on the part of our customers for allowing any grievance to come-up.

However, should there be an erroneous approach by any of our Executive, giving rise to a Grievance against the services rendered, we have framed “Grievance Redressal Mechanism” to ensure that complaints of our Customers are promptly addressed and resolved. We have also ensured that regulatory provisions made by IRDAI in this behalf are adhered to.

We invite our valued customers to take note of our Grievance Redressal Mechanism placed here below:

Designated Grievance Officers
  • At each of Branch Office, we have designated our Business Heads as “Designated Grievance Officer” (DGO).
  • Contact details and Mail-id of each DGO are placed on our website for the benefit of our customers.
  • Our customer who would like to raise compliant against any type of services rendered by our Executives will have an option to file compliant / register their grievance by sending a mail to ‘Grievance Cell’ on given mail id providing details of the compliant. The designated mail id is grievance@unisoninsurance.net
  • We very much request our customer and wish that complainant must disclose his / her identity by providing name, contact number / mail id / policy details with nature of compliant and should not be anonymous.
  • Complaints / Grievance received by any of our office will be duly acknowledged within two working days, allotting unique compliant number for proper management and resolution.
  • Grievance Cell will promptly forward the compliant / grievance to concerned DGO who in turn will attend the complaint and make all out efforts to resolve the same within seven working days from the date of receipt of compliant and will communicate the outcome / resolution to Grievance Cell and in turn Grievance cell will communicate the same to aggrieved customer by mail.
  • In case if the resolution of the compliant is likely to take more time for whatever reasons, same shall be communicated with status of compliant to the customer within a period of seven working days.
Grievance Redressal Officer (GRO)

In terms of IRDAI (Insurance Brokers) Regulation, 2018 and other related provisions, Unison has designated one of its Whole Time Director as Grievance Redressal Officer (GRO).

When an aggrieved Customer feels that our “Designated Grievance Officer”/ Grievance Cell has either failed to acknowledge, address or resolve the compliant within reasonable period to the satisfaction of the complainant, he / she can submit /escalate his/her complaint / grievance to designated GRO of the Company by giving reference of unique complaint number & full details of the compliant.

GRO will acknowledge such escalated compliant within one working day and will take up the steps for resolution of compliant.

Out-come of the compliant with its resolution, will be conveyed to the aggrieved customer with TAT of maximum four weeks from the date of escalation.

For the convenience of our customer: Name, Contact details & E-mail id of our GRO are as under.

Review by Board of Directors
  • Board of Directors have formed special Committee for reviewing various complaints / grievance received by our various offices and to know status of resolution of each of them.
  • The endeavor of the Committee would be to not only to ensure that complaints are resolved within shortest time but also to see that similar type of complaints do not re-occur.